Returns & Refunds We want you to be delighted with our products, so if you receive an item that you are unhappy with please return it to us within 7 days of receipt for a full refund of the goods value or exchange The product must be in resaleable condition and its original and undamaged packaging. Please include full details if with of the original order with the return and also a brief description of why the items are being returned. Please note, however, we are not liable for the cost of returning goods to us unless the goods are defective or have been sent in error. We recommend that proof of despatch is obtained in case of loss in transit. Damage in Transit In the rare situation that items reach you in a damaged state please please retain all of the packaging & inform us immediately giving as much information as possible. This is necessary for us to enable us to process a refund or replacement as quickly as possible